Terms & Conditions

ERASE Components

Trust Components SRL — Manufacturer of bicycle parts and components — www.erasecomponents.com

Contents

Privacy Policy
Terms and Conditions of Sale

Privacy Policy

1. Who we are

This Privacy Policy applies to the processing of personal data carried out by Trust Components SRL, trading as ERASE Components, a limited liability company with its registered office at Rue du Trou du Sart, 5/1, 5380 Fernelmont (Belgium), registered with the Crossroads Bank for Enterprises under number BE 0697.763.758 (hereinafter "ERASE Components", "we"), in connection with the operation of the website www.erasecomponents.com (hereinafter "the Site") and its business of manufacturing and selling bicycle parts and components.

ERASE Components acts as data controller within the meaning of Regulation (EU) 2016/679 of 27 April 2016 ("GDPR") and the Belgian Act of 30 July 2018 on the protection of individuals with regard to the processing of personal data.

For any question regarding this Policy or to exercise your rights, you may contact us at info@erasecomponents.com or by post at the registered office address above.

2. What data do we collect?

Depending on your relationship with us (visitor, individual customer, business customer/reseller), we may collect:

Identification data: first and last name, postal and delivery address, e-mail address, phone number;
Professional data (Business Customers): company name, business/VAT number, contact's job title;
Order and billing data: purchase history, amounts, payment method used (excluding full banking details, which are processed directly by our payment provider);
Account data: login credentials, preferences;
Browsing data: IP address, browser type, pages viewed, cookies and similar technologies (see section 7);
Communication data: exchanges with our customer service, by e-mail or online chat.

We do not collect special categories of data (health data, political opinions, etc.) and do not knowingly target children under the age of 16.

3. Why and on what legal basis do we process your data?

Purpose	Legal basis	Indicative retention period
Order and invoice management (B2C and B2B)	Performance of the contract / pre-contractual measures	Statutory accounting retention period (10 years)
Creation and management of the customer account	Performance of the contract	Lifetime of the account + 3 years after last activity
After-sales service, warranties, complaints	Performance of the contract / legal obligation	Duration of the applicable warranty + 5 years
Direct marketing and newsletter	Consent (individuals) / legitimate interest (existing business customers)	Until consent is withdrawn / unsubscribed, max. 3 years of inactivity
Audience measurement and Site improvement (Google Analytics)	Consent (non-essential cookies)	Depending on cookie settings, max. 14 months
Targeted advertising (Google Ads)	Consent (non-essential cookies)	Depending on cookie settings, max. 13 months
Online chat / customer support	Performance of the contract / legitimate interest	12 months after the last conversation
Site security and fraud prevention	Legitimate interest	Duration of the session / 12 months maximum

4. Who do we share your data with?

Your data may be disclosed, strictly within the limits of the purposes described above, to the following categories of recipients:

Online payment provider: Stripe, for the secure processing of card transactions;
Carriers and logistics providers: UPS and FedEx, for order delivery;
Host of the Site and e-commerce platform: OVH;
Audience measurement and advertising tools: Google (Google Analytics, Google Ads);
Customer relationship management and online chat tool: Odoo (Live Chat module);
Where applicable, our authorised resellers or distributors, in connection with the follow-up of a specific business order;
Administrative or judicial authorities, where required by law.

We never sell your personal data to third parties.

5. Is your data transferred outside the European Union?

Some of our service providers (in particular Google, for the Analytics and Ads services, as well as Stripe for payment and UPS/FedEx for delivery) may process data outside the European Economic Area, in particular in the United States. To our knowledge, these transfers are governed by the European Commission's standard contractual clauses or an equivalent adequacy mechanism (Stripe and the main providers mentioned have their own GDPR compliance commitments, available on their websites). You may obtain a copy of the safeguards applied by contacting us at the address indicated in section 1.

6. How do we protect your data?

We implement reasonable technical and organisational measures (access control, encryption of exchanges via a secure protocol, hosting on secure infrastructure) to protect your data against unauthorised access, loss or alteration. As no system is infallible, we invite you to report any suspicious use of your account to us without delay.

7. Cookies and similar technologies

Cookies are small text files placed by our servers on your computer or device when you access the Site, then sent back to our servers to provide content adapted to your context. Among other things, they allow us to keep you signed in (so you don't have to log in again) or to retain the contents of your shopping cart.

We also use cookies to better understand your preferences based on your activity on the Site (pages viewed, language, country) and to compile aggregated traffic statistics in order to improve our services.

The table below details the categories of cookies that may be placed on your device during your visit:

Category	Purpose	Examples
Session & Security (essential)	Authenticate users, protect their data and enable the Site to function (e.g. cart, login). The Site will not work properly if these cookies are refused.	session_id (Odoo)
Preferences (essential)	Remember display preferences, such as language or region. The experience may be degraded if refused, but the Site remains functional.	frontend_lang (Odoo)
Interaction history (optional)	Collect information on interactions with the Site, pages viewed and the originating marketing campaigns.	im_livechat_previous_operator_pid, utm_campaign, utm_source, utm_medium (Odoo)
Advertising & marketing (optional)	Make advertising more relevant to the user and more effective for advertisers. Third parties may place additional cookies for identification purposes.	__gads, __gac (Google)
Analytics (optional)	Understand Site usage via Google Analytics in order to improve the services offered.	_ga, _gat, _gid, _gac_* (Google)

"Essential" cookies (Session & Security, Preferences) cannot be disabled without impairing the operation of the Site. "Optional" cookies (Interaction history, Advertising & marketing, Analytics) are only placed after your consent has been obtained via the cookie banner shown on your first visit. You may review your choice at any time by clicking the "cookies" icon shown at the bottom of every page of the Site, or by visiting the dedicated page accessible from the footer (www.erasecomponents.com/cookie-policy).

You can also configure your browser to be notified when cookies are placed or to refuse them systematically; please refer to your browser's help menu. We do not currently respond to "Do Not Track" signals, in the absence of a harmonised technical standard recognised by the industry. For third-party advertising cookies, you may also opt out via the Network Advertising Initiative's opt-out page.

8. What are your rights?

In accordance with the GDPR, you have the following rights over your personal data:

Right of access: obtain confirmation that your data is being processed and obtain a copy of it;
Right to rectification: have inaccurate or incomplete data corrected;
Right to erasure: request deletion of your data in the cases provided for by law;
Right to restriction of processing: request the temporary suspension of processing;
Right to data portability: receive your data in a structured, commonly used format, or have it transmitted to a third party;
Right to object: object to processing based on our legitimate interest, in particular for marketing purposes;
Right to withdraw your consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise these rights, contact us at info@erasecomponents.com specifying your request; proof of identity may be requested in case of reasonable doubt. We undertake to respond within a maximum of one month, extendable by two months for complex requests.

If you believe your rights are not being respected, you may lodge a complaint with the Belgian Data Protection Authority (rue de la Presse 35, 1000 Brussels — www.autoriteprotectiondonnees.be), without prejudice to any judicial remedy.

9. Changes to this Policy

We may amend this Privacy Policy from time to time, in particular to reflect changes in our practices, our service providers or applicable regulations. The version in force is the one published on the Site on the date of your visit. In the event of a material change, we will inform Customers with an account by e-mail or by a notice displayed on the Site.

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Terms and Conditions of Sale

Article 1 — Purpose and scope

These terms and conditions of sale (hereinafter the "Terms") govern all sales of parts (hereinafter the "Products") manufactured and/or marketed by Trust Components SRL, trading as ERASE Components, a limited liability company with its registered office at Rue du Trou du Sart, 5/1, 5380 Fernelmont (Belgium), registered with the Crossroads Bank for Enterprises under number BE 0697.763.758 (hereinafter "the Seller"), via its website accessible at www.erasecomponents.com (hereinafter "the Site"), as well as, where applicable, via direct sale or through authorised distributors.

These Terms apply to any order placed by:

any consumer within the meaning of Article I.1, 2° of the Belgian Code of Economic Law, i.e. any individual acting for purposes outside their trade, business, craft or profession (hereinafter the "Consumer Customer");
any professional, whether an individual or a legal entity, acting within the scope of their professional activity, including resellers, repair workshops and distributors (hereinafter the "Business Customer").

The Consumer Customer and the Business Customer are hereinafter jointly referred to as "the Customer". Unless expressly stated otherwise, the common provisions apply to both categories of Customer; Articles 10 and 11.1 apply exclusively to the Consumer Customer, and Article 11.2 exclusively to the Business Customer.

Any order placed on the Site implies unreserved acceptance of these Terms, to the exclusion of any other document. The Seller reserves the right to amend its Terms at any time; the applicable Terms are those in force on the date of the order.

Article 2 — Products

The Products offered for sale are those listed on the Site on the day the Customer views them, subject to available stock. The Seller takes the greatest care in describing and photographing the Products; however, in the event of slight variations between the photograph and the Product delivered (in particular of colour, related to screen display), the Seller cannot be held liable.

The essential technical characteristics (compatibility, dimensions, materials, weight, intended use) are specified on each Product's page. It is the Customer's responsibility to check the Product's compatibility with their bicycle or system before placing an order; the Seller provides a customer service for this purpose (info@erasecomponents.com).

Article 3 — Price

Product prices are stated in euros. For the Consumer Customer, prices are inclusive of all taxes, excluding delivery charges, which are specified before the order is confirmed. For the Business Customer, prices may be displayed exclusive of tax depending on their status; the applicable VAT depends on the destination country and the Customer's taxable status (intra-Community reverse-charge mechanism where applicable, subject to providing a valid intra-Community VAT number).

The Seller reserves the right to change its prices at any time, it being understood that the applicable price is the one in force at the time the order is confirmed. Reduced business pricing or specific commercial terms may be granted to Business Customers under separate agreements, which take precedence over these Terms in the event of a conflict.

Article 4 — Order

The Customer places an order via the Site by following the online ordering process: selecting Products, reviewing the cart, entering delivery and billing information, choosing a payment method and final confirmation. Confirming the order, together with payment, constitutes firm and final acceptance of the order and of these Terms.

In accordance with Article XII.7 of the Belgian Code of Economic Law, the Seller acknowledges receipt of the order without undue delay, by electronic means. A Business Customer wishing to place an order through a different channel (purchase order, EDI, framework agreement) may contact the Seller's sales department.

The Seller reserves the right to refuse or cancel any order in the event of an unresolved prior dispute with the Customer, suspected fraud, or unavailability of the ordered Product, subject to immediate notice to the Customer and refund of any amounts paid.

Article 5 — Payment

Payment is made using the methods offered on the Site (credit card, bank transfer, Bancontact, or any other method indicated when ordering). Payment is due in full at the time of order, unless a specific agreement has been reached with a Business Customer (customer account, payment on invoice, payment schedule).

For Business Customers benefiting from deferred payment terms, any late payment automatically triggers, without prior notice, the application of late-payment interest calculated in accordance with the Act of 2 August 2002 on combating late payment in commercial transactions, as well as a fixed recovery indemnity of [40] euros, without prejudice to further compensation if the recovery costs incurred exceed this amount.

Article 6 — Delivery

Products are delivered to the address provided by the Customer when ordering, within the timeframes specified on the Product page or when ordering. These timeframes are given for information only; any reasonable delay does not give rise to compensation, except for the Consumer Customer, who has the rights provided for in Article VI.44 of the Belgian Code of Economic Law in the event of a significant delay following a formal notice that has gone unanswered.

The transfer of risk of loss or damage to the Products occurs: for the Consumer Customer, upon physical delivery of the goods to the Customer or to a third party designated by the Customer; for the Business Customer, when the Product is handed over to the carrier, unless otherwise agreed.

It is the Customer's responsibility to check the condition of the Products upon delivery and to raise any reasoned objection with the carrier and the Seller within 2 weeks of receipt.

Article 7 — Retention of title

The Seller retains full ownership of the Products sold until the price has been paid in full by the Customer, including principal, costs and ancillary charges, in accordance with Article 1 et seq. of the Act of 2 August 2002 on retention of title. In the absence of full payment, the Seller may reclaim the Products, without prejudice to any other remedy. This clause does not prevent the transfer of risk provided for in Article 6 from applying upon delivery.

Article 8 — Right of withdrawal (Consumer Customer only)

In accordance with Article VI.47 et seq. of the Belgian Code of Economic Law, the Consumer Customer has a period of 14 calendar days from receipt of the Product to exercise their right of withdrawal, without having to give reasons or bear any costs other than those set out below.

To exercise this right, the Consumer Customer notifies their decision by means of an unambiguous statement (e-mail to info@erasecomponents.com, letter, or the standard withdrawal form made available on the Site) before the deadline expires. The Consumer Customer returns the Product within 14 days of the notification, at their own expense unless stated otherwise, in a condition allowing it to be resold.

The Seller refunds all amounts paid, including standard delivery charges, within a maximum of 14 days of receiving the returned Product or proof of shipment, using the same payment method as the Customer used, unless the Customer expressly agrees to a different method.

The right of withdrawal set out in this article does not apply to the Business Customer, except by specific commercial agreement granted by the Seller.

Article 9 — Warranties

9.1 Consumer Customer

The Consumer Customer benefits from the legal warranty of conformity provided for in Articles 1649bis et seq. of the former Civil Code / Articles 5.201 et seq. of the new Civil Code, applicable for two years from delivery of the Product. This warranty covers defects of conformity existing at the time of delivery and appearing within this period; a defect appearing within the first twelve months is presumed to have existed at the time of delivery, unless proven otherwise or unless this is incompatible with the nature of the goods.

In the event of a defect of conformity, the Consumer Customer may request repair or replacement of the Product, free of charge, unless this is impossible or disproportionate. Failing that, they may request a price reduction or cancellation of the sale. This legal warranty applies independently of any commercial warranty that may be granted by the Seller or the manufacturer.

9.2 Business Customer

The Seller grants the Business Customer a contractual warranty limited to manufacturing defects, for a period of 24 months from delivery, excluding normal wear and tear, misuse, lack of maintenance, assembly not in accordance with technical recommendations, or modification of the Product. This warranty is limited, at the Seller's discretion, to repair or replacement of the defective Product.

This contractual warranty excludes any other warranty, express or implied, including in particular any warranty against latent defects under general law, within the limits permitted by the law applicable between professionals.

Article 10 — Liability

The Seller cannot be held liable for damage resulting from assembly not in accordance with the instructions provided, abnormal or unintended use of the Product, lack of maintenance, or intervention by an unauthorised third party on the Product.

With respect to the Business Customer, the Seller's liability, on any grounds whatsoever, is limited to the tax-exclusive amount of the order concerned, excluding any indirect damage (loss of business, loss of customers, damage to reputation). This limitation does not apply to the Consumer Customer, nor in the event of wilful misconduct, gross negligence by the Seller, or personal injury.

Article 11 — Intellectual property

All elements of the Site (text, images, logos, trademarks, technical drawings, Product designs) are the exclusive property of the Seller or its partners and are protected by intellectual property law. Any reproduction, representation or use, in whole or in part, without prior written authorisation, is prohibited.

Article 12 — Personal data

The processing of the Customer's personal data is carried out in accordance with Regulation (EU) 2016/679 (GDPR) and the Belgian Act of 30 July 2018 on the protection of individuals with regard to the processing of personal data. The purposes, legal bases, retention periods and rights of the Customer are set out in detail in the Seller's Privacy Policy, made available to the Customer on the Site.

Article 13 — Force majeure

Neither party may be held liable for a failure to perform its obligations resulting from an event of force majeure within the meaning of the case law of the Belgian courts, in particular in the event of a shortage of raw materials, strike, natural disaster, fire, or major disruption to international supply chains.

Article 14 — Complaints and dispute resolution

Any complaint may be sent to the Seller's customer service: info@erasecomponents.com or Rue du Trou du Sart, 5/1, 5380 Fernelmont. The Seller undertakes to respond within a reasonable time.

In accordance with Article XVI.15 of the Belgian Code of Economic Law, the Consumer Customer is informed that, in the event of a dispute not resolved amicably, they may refer the matter to the Belgian Consumer Mediation Service (www.mediationconsommateur.be) or, for cross-border disputes within the European Union, to the European Commission's online dispute resolution platform (ec.europa.eu/consumers/odr).

Article 15 — Governing law and jurisdiction

These Terms are governed by Belgian law. For the Consumer Customer, this clause does not deprive them of the protection afforded by the mandatory provisions of the law of their country of habitual residence, where that country is within the European Union.

For the Business Customer, any dispute relating to the formation, performance or interpretation of these Terms falls within the exclusive jurisdiction of the courts of the judicial district of the Seller's registered office, unless otherwise required by mandatory law. For the Consumer Customer, the ordinary rules of jurisdiction apply.

Article 16 — Miscellaneous

Should any clause of these Terms be declared void or unenforceable, the other clauses shall remain fully valid. The Seller's failure to enforce any clause of these Terms at any given time shall not be construed as a waiver of the right to enforce it later.